ISO/IEC 20000-1 Certification
IT Service Management System
ISO/IEC 20000-1 is the international standard for IT Service Management Systems (SMS). It helps organizations demonstrate their ability to deliver IT services that meet customer, legal, and regulatory requirements.
How Certsure helps with ISO/IEC 20000-1
Certsure Certification is a consultancy based in Lucknow, working with organisations across India. We help you understand the requirements, close the gaps and get ready for assessment — gap analysis, documentation, implementation support, training, internal audits and support during the external audit. The certificate itself is issued by an independent, accredited certification body after its own audits.
Not sure whether ISO/IEC 20000-1 is the right fit? Read how to choose the right ISO standard or ask our team.
Benefits of ISO/IEC 20000-1 Certification
Service Quality
Client Satisfaction
Competitive Advantage
Process Improvement
Faster Resolution
Global Recognition
ISO/IEC 20000-1 process, step by step
- Application
- SMS Scope Definition
- Gap Analysis
- Service Management Documentation
- Implementation
- Internal Audit
- Stage 1 Audit
- Stage 2 Audit
- Certification decision by the certification body
Timelines depend on your organisation's size, the scope and how much of the system already exists. Read how to prepare for an ISO audit.
Documents typically required
We provide a checklist tailored to your organisation. Commonly needed:
ISO/IEC 20000-1: frequently asked questions
What is the relationship between ISO 20000 and ITIL?
Who should get ISO 20000 certification?
Who issues the ISO/IEC 20000-1 certificate?
How long is ISO/IEC 20000-1 certification valid?
How much does ISO/IEC 20000-1 certification cost?
Request a free ISO/IEC 20000-1 consultation
Tell us about your organisation and we'll explain the requirements, timeline and next steps — no obligation.